Top 10 BPO Companies in Vietnam for 2025: In-Depth Industry Report & Market Trends

Vietnam’s BPO industry has been experiencing rapid growth and has quickly become a top choice for businesses looking to outsource their operations. With a favorable business environment, a large pool of skilled workers, and competitive wage rates, Vietnam is poised to become a major player in the global BPO industry. In this article, we will delve into the top 10 BPO companies in Vietnam for 2025, providing in-depth information based on reliable reports and highlighting the factors contributing to the industry’s growth.

Vietnam’s BPO Industry: A Growing Landscape

Vietnam has rapidly emerged as a powerful contender in the global BPO (Business Process Outsourcing) market, establishing itself as a preferred destination for businesses seeking high-quality, cost-effective outsourcing solutions. With a strong push toward digital transformation, government support, and an abundant talent pool, Vietnam’s BPO industry is entering a phase of accelerated growth.

A Snapshot of the Industry’s Growth

According to a 2024 report by Ken Research, Vietnam’s BPO market was valued at USD 2.5 billion and is projected to reach USD 3.6 billion by 2028, growing at a CAGR of 6.2%. This robust growth is fueled by increasing global demand for outsourcing services, particularly in accounting, data processing, customer service, and IT support.

In addition, the Vietnam Software and IT Services Association (VINASA) reported a 35% increase in BPO contract values between 2022 and 2024, driven primarily by North American and Japanese companies seeking reliable alternatives to traditional outsourcing destinations.

As of late 2024, the country’s GDP growth rate hovered around 5.8%, bolstered by continued foreign investment and a young, tech-savvy workforce (World Bank, 2024). This positions Vietnam as one of the most attractive outsourcing destinations in Southeast Asia.

Key Drivers of Vietnam’s BPO Boom

1. Competitive Labor Costs and Skilled Workforce

Vietnam offers highly competitive labor costs while maintaining a strong quality of service. As of 2024, average labor costs in Vietnam were estimated to be 30–50% lower than in India and the Philippines, two of the world’s largest BPO hubs (PwC Vietnam).

But it’s not just about cost — Vietnam’s labor force is young, well-educated, and digitally capable. Over 60% of the population is under the age of 35, and the country produces more than 50,000 IT graduates annually, according to Vietnam’s Ministry of Education and Training.

2. Government Support for Digital Transformation

Vietnam’s government has been proactive in promoting the digital economy. In Decision 749/QĐ-TTg, the Prime Minister approved a national digital transformation program aiming for Vietnam to become a regional leader in digital services by 2030. This includes specific incentives for companies involved in BPO, such as tax breaks, investment in high-tech parks, and grants for digital upskilling.

This public support is evident in the creation of IT clusters and export processing zones (EPZs) in cities like Ho Chi Minh City, Da Nang, and Hanoi — home to many of the country’s top BPO providers.

3. Strategic Location and Political Stability

Vietnam’s location in Southeast Asia makes it an ideal outsourcing destination for companies in Asia-Pacific, North America, and Europe. Sharing time zones with key global markets and maintaining a politically stable environment has further enhanced its attractiveness to multinational firms.

4. Strong Growth in Outsourced Accounting Services

Outsourcing accounting services is a particularly fast-growing sub-sector. According to Vietnam Investment Review (VIR), accounting and finance outsourcing grew by 18.5% in 2023, with services including bookkeeping, tax preparation, and financial analysis being in high demand. Vietnam’s adherence to International Financial Reporting Standards (IFRS) and improved English proficiency makes it a reliable partner for international clients.

5. Digital-First BPO Services

Vietnam’s BPO firms are transitioning from traditional business processes to high-value digital services. Companies are now offering solutions involving:

• Robotic Process Automation (RPA)

• AI-enabled customer support

• Multilingual chatbots

• Cloud-based accounting platforms

• Big data processing and analytics

These advancements position Vietnam’s BPO sector at the forefront of digital outsourcing trends in Asia.

Comparison with Regional Competitors

Vietnam stands out with its balanced mix of cost-efficiency, digital readiness, and business-friendly environment, making it an ideal choice for both SMBs and large enterprises.

Notable International Clients Outsourcing to Vietnam

Major companies that have outsourced to Vietnam include:

• IBM: Back-office support and software development.

• Oracle: IT support services and cloud development.

• Nielsen: Data entry and analytics support through local partners.

• Sony: Customer service and QA testing via BPO vendors in Hanoi and Da Nang.

Vietnam BPO Market Segmentation in 2025 – By Service Type

Vietnam’s BPO landscape in 2025 is becoming increasingly diversified. While traditional services like customer support and data entry remain strong, there’s a significant shift toward high-value services such as accounting, IT services, and analytics. According to the Vietnam Digital Economy Report 2024 and insights from Ken Research and Statista, the following key segments are expected to dominate Vietnam’s BPO market by service type in 2025:

1. Finance & Accounting Outsourcing (FAO) – 28% Market Share

Outsourced finance and accounting is the largest segment of Vietnam’s BPO industry in 2025. Services in this category include:

• Bookkeeping

• Payroll processing

• Tax filing and compliance

• Financial reporting

• IFRS consulting

The growth in this segment is fueled by:

• Increasing adoption of cloud-based accounting platforms.

• Demand from international SMEs looking for cost-efficient finance teams.

• Vietnam’s alignment with international accounting standards.

Reference: Vietnam Investment Review, Ken Research (2024).

2. Customer Service & Call Center Support – 22% Market Share

Vietnam is rising as a hub for multilingual customer support, especially in English, Japanese, Korean, and Mandarin. Services offered include:

• Inbound & outbound calls

• Email and chat support

• Complaint resolution

• CRM-based service management

The demand comes from e-commerce, fintech, and telecom sectors. According to NASSCOM-VINASA Joint Insights 2024, Vietnam’s call center market grew at a CAGR of 7.5% between 2020 and 2024.

3. IT & Software Services – 18% Market Share

This includes outsourced:

• Application development

• Maintenance and support

• Infrastructure management

• QA & software testing

• Cybersecurity monitoring

The Vietnam Software & IT Services Association (VINASA) reported that over 1,000 BPO and IT service companies now operate across the country, including offshore development centers for major tech brands.

4. Data Entry & Data Processing – 12% Market Share

Vietnam remains a competitive location for high-volume, low-cost data services. These include:

• Data cleansing

• Image and text data entry

• Form processing

• Invoice digitization

While this is a low-margin segment, the sheer volume of outsourcing from healthcare, logistics, and government agencies keeps demand steady.

5. Human Resources Outsourcing (HRO) – 8% Market Share

HR services are increasingly being outsourced by foreign and local businesses, including:

• Recruitment process outsourcing (RPO)

• Employee onboarding

• Payroll and benefits management

• Time & attendance tracking

Vietnam’s HR tech adoption and the influx of foreign direct investment (FDI) have led to rapid growth in this niche.

6. Knowledge Process Outsourcing (KPO) – 6% Market Share

This segment involves high-skill services like:

• Market research

• Business and financial analysis

• Legal process outsourcing (LPO)

• Intellectual property services

Vietnam is emerging as a regional KPO player, thanks to a growing number of data science and business graduates and partnerships with Japanese and European firms.

7. Others (Digital Marketing, Procurement, Legal Support, etc.) – 6% Market Share

These include niche, often digital-first services such as:

• SEO & content marketing outsourcing

• PPC campaign management

• Procurement and vendor coordination

• Legal document review

These services are particularly in demand among startups and SMEs in Australia, Singapore, and the EU seeking digital scalability.

Visual Snapshot: Vietnam BPO Market by Service Type (2025, Estimated)

Key Insight: Vietnam is moving up the value chain — shifting from transactional BPO services to knowledge-intensive, tech-driven offerings. This transformation is positioning the country as not just a low-cost outsourcing alternative, but a strategic digital partner for global businesses.

Top 10 BPO Companies in Vietnam for 2025

1. Bestarion

Bestarion is a trusted outsourcing company in Vietnam that specializes in Business Process Outsourcing (BPO) services and software development services (ITO Services). Bestarion offers a range of tailor-made solutions, catering to various business needs, including:

1. Finance & Accounting Services:

• General Accounting
• Accounts Payable
• Accounts Receivable
• Bookkeeping
• Payroll Processing
• Tax Services, and more.

2. Data Operations: 

• Data Entry
• Data Cleansing
• Data Migration

3. Medical Billing and Coding

4. Staff Augmentation

The company places a strong emphasis on building enduring and trustworthy relationships, not only with clients but also with business partners and employees. Bestarion has had many customers stay on for over 10 years is a testament to its commitment to delivering top-notch BPO solutions that help businesses expand their global presence.

2. Innovature BPO

Innovature BPO (Innovature Consulting Company Limited) is a Vietnam-based company that offers a diverse range of BPO services. With a team that works 24 hours a day, Innovature BPO helps clients in North America, Canada, Australia, and the Asia-Pacific region expand their global footprints. The company specializes in ITO & BPO services, including accounting, tax, and bookkeeping. Innovature BPO is known for its commitment to quality and continuous improvement, ensuring that clients receive top-notch services.

3. THIEN TU

THIENTU CO., LTD stands as a prominent BPO and telecommunications services provider, offering cutting-edge outsourcing solutions. The company excels in both inbound and outbound customer support, encompassing a wide spectrum of services, including customer care, consulting, telesales, telemarketing, debt collection, market research, medical reminders, appointment setting, web chat, email support, SMS services, and support across various social media channels. In addition to its customer support services, THIENTU CO., LTD provides an array of data-related solutions, including data entry, SEO services, image processing, content writing, and data labeling.

THIENTU CO., LTD serves a diverse range of industries, including consumer electronics, e-commerce, banking, automotive, insurance, travel agencies, telecom, and logistics. The company’s headquarters are located in Ho Chi Minh City, Vietnam, with an additional four branches strategically positioned across the country. This expansive presence enables THIENTU CO., LTD to deliver comprehensive solutions to clients not only within Vietnam but also around the world.

4. BEETSOFT

BEETSOFT stands as a trusted partner for outsourcing IT-related services. Established in 2014, and having grown over 8 years, BEETSOFT now boasts nearly 600 employees, headquartered in Hanoi with an additional presence in Japan. The company has gained prominence for its successful collaborations with a wide range of partners from the UK, Europe, USA, Israel, Japan, Korea, and more.

At BEETSOFT, their unwavering commitment lies in providing IT outsourcing solutions and pioneering technology. This dedication has earned them several accolades, including the prestigious Top 50 + 10 Leading IT Companies in Vietnam Award in 2019, the Sao Khue Award, the most esteemed recognition in the Vietnamese IT sector, for the years 2018, 2019, and 2020, as well as the Ideathon Award at Hackathon in 2018 and the Spaceshare Startup Talent Award in 2019.

Expanding their client base and service offerings may pose a challenge for BEETSOFT, given their focused expertise in IT and technology.

5. Saigon BPO

Established in 2016 and headquartered in Ho Chi Minh City, Saigon BPO has grown to a workforce of approximately 1000 employees. The company has earned a distinguished reputation as a prominent enterprise specializing in outsourced finance, banking, and insurance services.

Throughout its operational journey, Saigon BPO has garnered an impressive collection of accolades, including the prestigious “Sao Khue Award for Outstanding BPO Service” bestowed by VINASA and the honor of being recognized as “The Fastest Growing IT Enterprise” by HCA. Furthermore, the company has achieved ISO 9001:2015 and ISO/IEC 27001:2013 certifications, attesting to their commitment to quality management systems.

At Saigon BPO, an unwavering emphasis on technology underscores their provision of financial and banking services. Moreover, the company boasts a leadership team with over two decades of experience in the BPO industry and a dedicated cadre of long-serving professionals well-versed in finance, banking, and insurance.

With a strong focus on expertise and a commitment to round-the-clock customer service, Saigon BPO remains the preferred choice for numerous businesses. However, its specialized nature may present challenges when attempting to broaden its service offerings and expand its client base into other sectors.

6. Minh Phuc

For businesses in search of outsourcing services, Minh Phuc (MP) is a prime choice. Established in 2002, MP Telecom stands as a trailblazer in the Contact Center sector in Vietnam.

Throughout its growth journey, MP Telecom has relentlessly pursued its vision to lead in providing Contact Center and Business Process Outsourcing (BPO) solutions, skillfully uniting People, Technology, and Solutions.

At present, MP boasts a workforce of approximately 2,500 employees, with its headquarters situated in Hanoi and representative offices located in Da Nang and Ho Chi Minh City. The company has obtained certifications in information security and quality management systems, reflecting its unwavering commitment to high standards.

While MP Telecom has had the privilege of collaborating with prominent partners, it’s important to note that their familiarity with larger clients may make them less inclined to cater to the needs of smaller companies, potentially resulting in limited customization options.

7. Digi-Texx Vietnam

Founded in 2003 with substantial investment capital from Germany, Digi-Texx Vietnam is a standout in its field, leveraging modern technology to deliver top-notch outsourcing solutions to its clientele. The primary services currently offered by Digi-Texx Vietnam encompass Data Entry and Document Processing, Contact and helpdesk Center, Digital Solutions, and IT support.

With a workforce exceeding 1,000 employees who bring diverse expertise to the table, Digi-Texx Vietnam consistently upholds service excellence and provides exceptional customer care. After 18 years of steadfast growth, the company’s headquarters is now situated in Ho Chi Minh, with additional branches in Can Tho, Vietnam, and Japan.

Digi-Texx Vietnam’s operational ethos embodies a professional and Westernized approach, complemented by a highly skilled team proficient in various languages, including German, Japanese, English, and more.

While Digi-Texx Vietnam’s substantial scale and its focus on prominent markets like Japan and Germany are noteworthy, this specialization may limit accessibility for small and medium-sized enterprises (SMEs) in other markets.

8. Cekindo Vietnam 

Cekindo Vietnam proudly ranks among the nation’s foremost providers of global market entry services, offering businesses an all-encompassing solution to ensure their seamless entry into the Vietnamese market.

The company’s comprehensive range of BPO (Business Process Outsourcing) services spans accounting, payroll processing, recruitment, and more. In addition to these BPO services, Cekindo Vietnam extends its support by assisting with business setup and product registration, thereby offering an all-inclusive suite of services to facilitate a smooth market entry process for its clients.

9. Swiss Post Solutions Vietnam

Swiss Post Solutions Vietnam, established in 2004 and headquartered in Ho Chi Minh City, stands as a leading force in IT outsourcing, boasting a workforce of nearly 1000 dedicated professionals. The company specializes in Data Processing and Complex Business Process Outsourcing.

Swiss Post Solutions holds an unwavering commitment to quality assurance, ensuring that all its services adhere to Swiss standards of excellence and are crafted by local experts. As an integral part of Swiss Post Solutions, the company wholeheartedly embraces the ethos of “Swiss Quality – Made in Vietnam.”

The core strength of Swiss Post Solutions lies in its expansive scale and wealth of experience within the services it provides. Notably, as a pioneer in IT services, Swiss Post Solutions thrives on the application of advanced technologies, setting them apart in their field.

Moreover, Swiss Post Solutions excels in providing exceptional customer service, marked by a professional and responsive attitude. Their commitment to addressing client inquiries around the clock, 24/7, further underscores their dedication to client satisfaction.

10. Transcosmos Vietnam

Transcosmos Vietnam, a renowned Japanese outsourcing company founded in 1966, extends its footprint to Hanoi, Vietnam. The company boasts a dedicated team of approximately 2,000 employees, offering a diverse array of services that encompass customer service, telemarketing, telesales, a round-the-clock contact center, engineering solutions, and more.

With over five decades of experience in the industry, Transcosmos has garnered prestigious accolades, including the honor of being named the “First Place Market Share Leader in Business Process Management in the Asia/Pacific and Japan Region Based Total Software Revenue for 2013” by Gartner in 2014, as well as the “Intelligent Business Innovation Award” by Ebrun in 2018.

Leveraging its extensive experience, Transcosmos Vietnam has expanded its presence to 32 countries, with 172 sites worldwide. This global reach, combined with the company’s commitment to upholding the Japanese work ethic and professional standards, ensures clients of top-notch service quality and 24/7 customer support. Furthermore, as a foreign entity, Transcosmos Vietnam remains at the forefront of high-tech solutions.

However, owing to its substantial scale, it’s worth noting that Transcosmos Vietnam may prioritize larger corporate partnerships over smaller and medium-sized businesses.