The top 5 benefits of AI in banking and finance The strategic deployment of AI in banking and finance can bring substantial benefits. Learn about how AI tools are transforming financial services and the risks to be mindful of. The rationale for this is understandable. From improving staff and customer experiences to boosting back-office processes, […]
How does Big Data use in Modern Banks?
How does Big Data use in Modern Banks? Let’s take a closer look at the tasks that Big Data can help within modern banks, as well as how it can help with cybersecurity and client loyalty. Handling data before and now A normal bank customer – let’s call him Spencer – strolled into a branch […]
Asia Commercial Bank is Most Recommended Retail Bank in Vietnam
The Most Recommended Retail Bank in Vietnam? In the inaugural BankQuality Consumer Survey and Ranking, which involved 11,000 bank customers in 11 markets across the region, Vietnam’s Asia Commercial Bank (ACB) was selected the Most Recommended Retail Bank in Vietnam and ranked 10th in the Asia Pacific. Asia Commercial Bank enhanced customer experience through strategic […]
Retail Banking: 5 trends to look out for in 2021
Retail Banking: 5 trends to look out for in 2021 To outline where else the retail banking landscape might take us in the next 12 months, we’ve focused on five of the most significant retail banking trends. If 2020 taught us anything, it was that forecasting is far from a precise science. Indeed, many of […]
Why Agile Is Now Essential for Banking
Why Agile Is Now Essential for Banking Real change comes from within. The success of technology firms today (and the best hope for banks tomorrow) depends on refocusing development — not to solidify the organization, but to adapt to the customer. This process requires transforming the entire business process to make change an integral part […]
Big data – a vast pool of potentially invaluable information
Big data – a vast pool of potentially invaluable information Businesses – including banks – are constantly bombarded with a colossal amount of information, thanks to the ever-growing influence of the Internet. But how can financial institutions harness this information and start using it for their own purposes? Even finding and identifying the right information […]
CRM for Retail Banking
CRM for Retail Banking The retail banking sector has recently been rocked with scandal and investigations, causing market reverberations across the entire banking industry. The traditionally accepted norms surrounding product sales, incentive management and monetary-based metrics are now being challenged in the face of recent customer fraud cases. Despite the availability of technology and the amount […]