Comprehensive Outsourcing Software Development Solutions

Bestarion offers information outsourcing software development and business process outsourcing services. Our company was among the first in Vietnam to focus on Ruby development. We have assisted both IT and non-IT businesses in increasing productivity and expanding their consumer base. At Bestarion, we develop bespoke software to help you harness the power of various technologies. We guarantee on-time completion of your tasks without sacrificing on quality.

What are ITO Services?

ITO (Information Technology Outsourcing) is the practice of hiring external service providers to handle certain IT functions, tasks, or processes. This allows organizations to focus on their core activities while leveraging the expertise and efficiency of third-party specialists to manage their IT needs.

ITO services can range from managing IT infrastructure, developing and maintaining applications, providing technical support, handling cybersecurity, to managing cloud services. The goal is typically to reduce costs, improve service quality, and access advanced technologies without having to build internal teams for these functions.

Here are some key numerical insights into the ITO (Information Technology Outsourcing) market in 2024:

• Market Growth: The global ITO market experienced steady growth, reaching an estimated value of $512.47 billion in 2024. This represented a significant increase from previous years, indicating the increasing popularity and effectiveness of ITO strategies.
• Increased Adoption: A large percentage of businesses, particularly those operating in the technology, finance, and healthcare sectors, adopted ITO as a core component of their IT strategy. This trend was fueled by the need to reduce costs, improve efficiency, and access specialized expertise.   
• Shift towards Cloud-Based Solutions: Cloud computing continued to gain traction within the ITO landscape, with many organizations migrating their IT infrastructure to cloud-based platforms. This shift enabled greater flexibility, scalability, and cost-effectiveness.

Bestarion’s Global Reach and Diverse Industry Expertise

Bestarion is a company that has a strong track record of client satisfaction and employee retention. They have served over 200 clients worldwide, with many of them maintaining long-term partnerships of five or more years. Additionally, their staff is highly committed, with over 90% staying for at least two years and a significant portion remaining for five or more years. The company operates in various industries, including banking, fintech, e-commerce, manufacturing, trading, healthcare, education, and supply chain.

Bestarion, a company rooted in the legacy of LARION, has a significant history in healthcare data analytics. Here are some key milestones in their journey:

• 2003: The foundation of Bestarion’s story began with the establishment of LARION.
• 2006: A major turning point came with the securing of a substantial contract in the field of healthcare data analytics. This marked a significant step forward for the company.
• 2009: Building on their previous success, Bestarion landed another large healthcare data analytics contract, solidifying their position in the industry.
• 2011: Recognizing the potential for growth, Bestarion engaged a distributor for their data analytics platform, expanding their reach and market presence.
• 2018: A pivotal year, 2018 saw the establishment of Bestarion as a separate entity, inheriting the core values and expertise from LARION. This transition paved the way for further development and innovation.

These milestones highlight Bestarion’s consistent growth and commitment to providing healthcare data analytics solutions. The company’s journey demonstrates their ability to adapt to industry trends and meet the evolving needs of the healthcare sector.

ITO Services at Bestarion

Information Technology Outsourcing (ITO) has become a strategic imperative for businesses seeking to optimize their technology operations and focus on core competencies. At Bestarion, we offer a comprehensive range of IT services tailored to meet the unique needs of our clients:

1. Software Development

Our team of experienced developers specializes in providing a full stack of software development services, tailored to meet your unique requirements. Whether you’re looking for front-end, back-end, or full-stack solutions, we have the expertise to build scalable, secure, and efficient applications. We work closely with our clients to understand their specific needs, ensuring that the software we deliver aligns perfectly with their business objectives.

2. Software testing

We help you solve quality problems by reducing risks, maximizing efficiency, and strengthening your organization through comprehensive and tailored testing solutions. Our expert team ensures that your software meets the highest quality standards, from functionality to performance, security, and usability. By identifying potential issues early in the development process, we help you avoid costly errors and deliver reliable products that meet user expectations. With our cutting-edge testing methodologies and industry best practices, we empower your organization to achieve excellence, ensuring smooth, defect-free operations that enhance customer satisfaction and drive growth.

3. DevOps

Combining with Agile/Scrum, our DevOps solutions will help you to make and control your product with higher productivity, faster delivery times, and improved collaboration across teams. By automating processes and integrating development, testing, and operations, we streamline your workflows and reduce the time between concept and release.

Our approach ensures continuous integration and continuous delivery (CI/CD), allowing for frequent updates and quicker responses to market demands. With enhanced visibility and real-time monitoring, you can proactively address issues, optimize performance, and achieve greater scalability. Ultimately, our DevOps practices lead to more reliable software, reduced downtime, and a competitive edge in your industry.

4. Software Maintenance

Our flexible software maintenance services keep your business software running smoothly and efficiently, ensuring continuous performance and minimizing disruptions. We offer a comprehensive range of maintenance solutions, including corrective, adaptive, and preventive services tailored to your specific needs. Whether it’s fixing bugs, adapting to new technologies, or optimizing your systems for better performance, our dedicated team is here to ensure your software evolves with your business. 

By proactively monitoring and updating your applications, we help you avoid costly downtime, improve system reliability, and extend the lifespan of your software, allowing you to focus on growth and innovation.

5. Production Support

We offer 24/7 production support services for your company, enabling you to solve problems before they escalate into critical issues. Our dedicated support team monitors your systems round-the-clock, ensuring immediate response to any technical challenges that may arise. From incident management and root cause analysis to real-time troubleshooting, we proactively address potential disruptions to maintain seamless business operations. 

By minimizing downtime and quickly resolving issues, our production support ensures optimal system performance, reduces operational risks, and enhances overall productivity. With our continuous support, your company can focus on core business activities while we handle the technical complexities.

6. Data Analytics:

Bestarion’s Data Analytics helps executives make their decision-making capabilities faster and more sophisticated by providing deep insights and actionable intelligence. Our advanced analytics solutions leverage cutting-edge technologies such as AI, machine learning, and big data to process and interpret vast amounts of information. By turning raw data into meaningful insights, we empower your organization to identify trends, optimize processes, and uncover new business opportunities. 

From predictive analytics to real-time dashboards, our solutions enable data-driven decision-making that enhances agility, improves performance, and drives competitive advantage. Whether you’re looking to boost efficiency, enhance customer experience, or innovate in your industry, Bestarion’s Data Analytics is your partner in strategic growth.

Our Competences

• Ruby on Rails: We have provided full-stack services of Ruby on Rails software development for 20 years.
• Cloud: Accelerate digital transformation by adopting and maintaining a well- orchestrated cloud strategy.
• Big Data & Data Analytics: Improve decision-making capabilities by becoming a data-driven organization.
• Test Automation: Cross-platform testing, easy integration with CI/CD pipelines by Robot Framework.
• Security: Unlock business values by transforming cyber security from a business blocker into a business enabler.
• Effective Collaboration: Gaining peace of mind through transparent communication throughout the collaboration.

Our Engagement Models

• Staff Augmentation: Complement specifically skilled professionals to your in- house team. Maximize your coding capacity during periods of growth. Scale up and down at your discretion.
• Full Dedicated Team: Bestarion offers specialized hiring for many industries. We provide a dedicated team that integrates with your teams and works on the project, sharing risks and quality responsibility.
• Project Based: You entrust end-to-end software development projects to Bestarion. You can save up to 30% on development costs with our help in selecting and managing people, designing the project, and coordinating all tasks.
• Build – Operate – Transfer: We build, operate the facility in your best interests, and when the time is suitable, we facilitate a smooth transfer as you assume ownership of it.

Collaboration Process

Bestarion’s collaborative approach ensures a seamless and efficient project delivery process:

1. Introductory Meeting (D1): The process begins with an initial meeting to establish rapport, understand your project requirements, and gather essential information.
2. Proposal (D2-D3): Following the introductory meeting, Bestarion will prepare a tailored proposal outlining their approach, timeline, and cost estimate for your project.
3. Presentation (D4-D6): Bestarion will schedule a meeting to present their proposed solution and address any questions you may have.
4. Signing NDA/MSA (D7-D14): If you approve the proposal, the next step involves signing a Non-Disclosure Agreement (NDA) and a Master Service Agreement (MSA) to formalize the project scope and terms.
5. Project Kick-off (D15): Once the agreements are in place, Bestarion’s team will officially commence the project, adhering to the agreed-upon timeline, budget, and service level expectations.

This structured process ensures a smooth and collaborative working relationship between you and Bestarion, ultimately leading to successful project outcomes.

Why Choose Our ITO Services?

Bestarion’s Core Values: Security, Quality, Experience, Flexibility, Agility, and Support

1. Security is Our Top Priority: As an ISO 27001 certified company, Bestarion prioritizes data security. We have robust security policies in place to safeguard our clients’ sensitive information.
2. Quality is Our Guarantee: We adhere to ISO 9001:2015 quality standards and are committed to delivering high-quality software that exceeds your expectations.
3. Experience You Can Trust: Our team boasts extensive experience in software development projects. We have the expertise to deliver quality software on time and within budget.
4. Flexible Pricing: Bestarion offers flexible pricing options, allowing clients to pay only for the services they need, when they need them.
5. Agility: We foster a culture of agility at Bestarion. We continuously innovate and adapt to change to provide the best possible service to our clients.
6. Maintenance and Support: We offer comprehensive maintenance and support services to ensure the smooth operation of your software and drive user adoption within your organization.

Our Success Story about Service

The industry’s first A.I powered Supply sourcing solution helps our customer to save costs by 15% p.a. and help make the right choice of products at the right time and price.

Executive summary: The healthcare industry in the US is among those industries with the most challenging and enormous supply chain activities. There are tens of thousands of items that need to be replenished regularly, ranging from surgical masks to prescription drugs. This solution is developed by Bestarion for Customer M, the largest healthcare services company in the United States. It relies on a formulary-based procurement solution with automatic functional equivalence identification to bring significant cost savings up to 15% annually.

About customer: As the oldest and largest healthcare services company in the United States, Customer M plays an integral role in the healthcare industry and has a unique vision for its future. It serves more than 50% of American hospitals, 20% of physicians and 100% of health plans, and as the largest pharmaceutical distributor in North America, the company delivers one-third of all medications used there every day.

Challenges: 

Healthcare institutions normally have huge demands for supplies procurement. At the heart of their supply chain system is the item master, which basically is a list of all items purchased by the institutions. These item master files can range from 18,000 to more than 100,000 items, with thousands of inaccurate or duplicate items.

Because item masters are constantly being updated, 30 percent of systems are inaccurate, according to a recent study by AHRMM (Association for Healthcare Resource & Materials Management

In addition, the sheer size of item masters and the number of users make housekeeping difficult. Common errors may include:

• New catalog information not added in a timely fashion.
• Discontinued items not deleted.
• Codes or descriptions not typed correctly.
• One single item may appear in more than one entries with different descriptions.
• Many contracts are kept for similar items in the system

Furthermore, hospital networks with disparate systems cannot keep up with the ongoing churn of item master information to maintain accuracy. Through Customer M’s market analysis including over US$9 billion in supply spending, the following challenges are discovered:

• 24% of supply chain staff time is spent on fixing errors post purchases
• 15% occurrence rate of different prices paid for the same product
• 30% item master content churn outdates “source of truth”
• 12% of over payments are made on costly PPI (Physician Preference Items)

Statistics currently revealed that the administration cost of supply chain accounts for over 40% of estimated operational expenditure of enterprises. This cost ranked second in the total operational expenditure of most hospitals, only following labor cost. Therefore, there has been a great need for developing a system to manage supply chains with the aim of minimizing unnecessary costs during the process of trading medical equipment for hospitals. Old systems in the world have failed to process data with accuracy and lost around 60% of cost saving opportunities for trading supplies and equipment between hospitals/healthcare institutions and suppliers.

The solution:

Customer M’s Strategic Supply sourcing solution helps drive sustainable savings for Med-Surg supplies by enhancing item master content. Through better item master content, the solution empowers users to make the right choice at the start of the procurement process. Real-time insights help monitor compliance to savings goals.

Core technologies that are used for this application:

• Ruby on Rails
• Data Discernment Engine
• PostgreSQL
• Ext JS
• Apache 2 + Phusion Passenger + Ruby Enterprise Edition
• Amazon Infrastructure – Cloud Computing
• GUI (Graphical User Interface) was powered by Ext JS framework and Fusion Chart

Benefits:

This Strategic Supply sourcing solution helps:

• Saving up to 15% of annual supply chain spend, or US$250 million and increasing.
• More than 34,706 users subscribed.
• Procurement efficiency enhanced largely.

Conclusion

Connect with Bestarion to explore how our ITO services can assist your organization in navigating transformation, empowering your employees with relevant skills, and enabling them to achieve their objectives while making a significant impact. We believe in empowering your workforce through technology, enabling them to work more efficiently, collaborate better, and adapt to the ever-evolving digital landscape. Our training and upskilling initiatives help equip your employees with the latest IT knowledge and tools, fostering a culture of innovation and continuous improvement.