Why Agile Is Now Essential for Banking Real change comes from within. The success of technology firms today (and the best hope for banks tomorrow) depends on refocusing development — not to solidify the organization, but to adapt to the customer. This process requires transforming the entire business process to make change an integral part […]
Why Data Analytics is Essential to the Customer Experience
Why Data Analytics is Essential to the Customer Experience. Scientists have yet to discover a crystal ball that can foretell the future of consumer demands. But some say data analytics is coming closer every day. By parsing vast volumes of information into bite-size pieces for analysis, data analytics tools can provide sales and service teams […]
CRM for Retail Banking
CRM for Retail Banking The retail banking sector has recently been rocked with scandal and investigations, causing market reverberations across the entire banking industry. The traditionally accepted norms surrounding product sales, incentive management and monetary-based metrics are now being challenged in the face of recent customer fraud cases. Despite the availability of technology and the amount […]