Jobs

CUSTOMER OPERATIONS SPECIALIST

July 22, 2025
bestarion job description

Bestarion has been providing innovative outsourcing services and business solutions to many successful clients in more than 15 countries for over 15 years now. Our wide range of services includes Big Data – Data Analytics, Securities Trading Solutions, Surround Core Banking Solutions, E-commerce/Social Network App Development, and Web App Development. We focus on today’s trends of Big Data, Cloud Computing, Social Networks, Mobility, and the Internet of Things.

We’re looking for a highly organized and proactive Customer Operations Specialist to join our team. In this critical role, you’ll be the central point of contact for administrative, compliance, and reporting needs for our customers and internal resources. You’ll ensure smooth onboarding and offboarding processes, manage vital documentation, develop insightful reports, and maintain clear communication channels. This role requires someone with strong common sense, the ability to think on their feet, and a commitment to immediate escalation when unsure.

The Customer Operations Specialist will help our numerous customers improve their reporting, productivity, and compliance using AI solutions. We’re incredibly excited about the potential impact this role will have across diverse sectors, including Healthcare, Financial Services, Gaming, Entertainment, and Hospitality.

📍 Work Location & Schedule:

  • Training period: 1 month onsite in the U.S., full-time in U.S. business hours
  • After training: Based in Vietnam, working VN hours (8 AM–5:30 PM, Mon–Fri)
  • Meetings: 1–2 meetings per week in U.S. time (evening in VN)
  • Travel: 1–2 short business trips to the U.S. per year

KEY RESPONSIBILITIES

  • Must possess a great social and can-do attitude and be able to speak and understand English
  • Resource Management & Administration:
  • Facilitate the onboarding of new resources for our customers, ensuring all necessary steps and documentation are completed efficiently.
  • Manage the offboarding of resources from our customers, handling all administrative closures.
  • Follow up diligently on various administrative customer items, ensuring timely completion and compliance.
  • Documentation & Compliance:
  • Oversee the collection and processing of critical documents, including NDAs (Non-Disclosure Agreements), Statements of Work (SOWs), and various customer and compliance forms.
  • Ensure all processes adhere to compliance requirements for both internal operations and customer engagements.
  • Reporting & Analytics:
  • Develop and manage comprehensive Atlassian Jira Reporting, generating and distributing these reports to both customers and internal resources.
  • Build and develop various reports for our customers, including compliance reporting and business reporting, providing valuable insights.
  • Independently develop other necessary reports as required to support operational needs.
  • Manage Slower Customer Advertisement and Promotional Activities
  • Communication & Coordination:
  • Serve as a key communication liaison for our internal resources regarding timecards, compliance items, holidays, mandatory training, and HR-related items.
  • Communicate weekly, monthly, and quarterly reporting directly to customers.
  • Prepare and send invoice reports weekly to ensure timely and accurate billing.

JOB QUALIFICATIONS

  • Proven Experience: Demonstrated experience in an administrative, operations, or client-facing support role, ideally within a fast-paced environment.
  • Exceptional Organization: Highly organized with meticulous attention to detail and the ability to manage multiple tasks and deadlines simultaneously.
  • Communication Prowess: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and professionally to diverse audiences (customers and internal teams).
  • Reporting Tools: Strong proficiency in developing reports, with practical experience using Atlassian Jira for reporting specifically.
  • Problem-Solving & Judgment: Possesses strong common sense, the ability to think critically and on demand, and to escalate immediately when unsure of what to do. Proactive in identifying and resolving issues.
  • Technical Aptitude: Comfortable learning and utilizing various internal systems and customer portals.
  • Cultural Adaptability: Ability to adapt to and thrive in a global team environment.

DEFINE YOURSELF AT BESTARION WITH ATTRACTIVE BENEFITS

  • The company will fully cover all travel and relocation expenses related to the U.S. assignment.
  • Attractive salary and benefits (13th salary, distinguished employee of the quarter and year, seniority award…)
  • Performance appraisal twice a year
  • Healthcare and accident insurance
  • Various training on best practices and soft skills
  • Team Building activities in every summer, company trip, big annual year-end party every year, etc
  • Fitness & sports activities: football, tennis, table tennis, badminton…
  • Commitment to community development: charity every quarter, blood donation, public seminars, career orientation talks…
  • Support for personal loans such as home loans, vehicle loans, tuition fees…

Reach us: [email protected]

Address: QTSC Building, 1 Quang Trung, Software City, Trung My Tay Ward, Ho Chi Minh City